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Off Your Seat and On Your Feet: Providing Good Customer Service (Self-Paced)

On Demand

What is the definition of "good" customer service? How do personalities, policies and procedures all affect customer services? What are the steps and the "10 commandments" of customer service, and what do we do with those difficult patrons? This webinar provides answers to those questions and includes aspects of circulation front-line service as well as some readers' advisory services which many small libraries incorporate into their circulation services. The presentation includes some role-playing examples of how to deal with difficult situations, examines the importance of good policies and procedures, and offers practical tips for delivering good customer services in not-so-good circumstances.

One (1) CE Credit Hour.

Complete self-paced courses at your convenience. To enroll, go to https://statelibraryofiowa.lmscheckout.com/.

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